Oct 17, 2024 · The Gist. AI dominance. AI-driven content creation becomes essential for crafting what users want to see. Influencer shift. Niche influencers become crucial, driving deep engagement with ...

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community consists of over 5 ...

Interactions 2025, hosted by NICE, is scheduled for June 16-18, 2025, at the Aria Hotel in Las Vegas.This conference focuses on advancements in customer experience (CX) and offers attendees ...

Oct 8, 2024 · The Gist. What is a Content Management System? Return to the roots, so that you don't wander off in pursuit of shiny digital objects. Modern CMS features. Top features include sophisticated, user ...

May 9, 2024 · The Gist. Customer service hub. The call center is often used as a hub for phone-based customer service, but it can also aid in account management, market research, outbound marketing and more.

Customer Contact Week (CCW) 2025 will take place from June 9-12, 2025, at the Caesars Forum in Las Vegas.The event brings together leaders in contact center operations and customer experience (CX ...

ServiceNow's Knowledge 2025 conference is scheduled for May 6 to May 8, 2025, at The Venetian Resort in Las Vegas.This annual event brings together professionals to explore advancements in digital ...

Dec 9, 2024 · The Gist. Transparency drives loyalty. Consumers expect transparency in pricing, data usage and sustainability. Trust is a key driver of loyalty across industries.

The 14th Annual Customer Experience Strategies Summit is scheduled for May 28–29, 2025, in Toronto. The event will be held at the Sheraton Centre Toronto Hotel.This summit convenes CX and CS ...

Nov 7, 2024 · The Gist. Effective contact center workforce management is essential.Balancing forecasting, scheduling, and performance ensures customer inquiries are handled efficiently.